Putra, Dewa Gede, and I Wayan Pantiyasa. 2018. “PERSEPSI & EKSPEKTASI WISATAWAN TERHADAP PELAYANAN HOTEL MELATI DI KAWASAN UBUD KABUPATEN GIANYAR”. Jurnal Ilmiah Hospitality Management 4 (2), 57-66. https://doi.org/10.22334/jihm.v4i2.56.