PEMBERIAN PENGHARGAAN YANG EFEKTIF UNTUK MENINGKATKAN MOTIVASI KERJA ROOM BOY/MAID DI INTERCONTINENTAL BALI RESORT

  • I Gusti Ayu Melistyari Dewi Dosen STPBI
DOI: https://doi.org/10.22334/jihm.v1i2.69
Abstract views: 83 , PDF downloads: 107

Abstract

In general, the products offered by each hotel is the same as the others are multi-product that is a collection of various products such as bedrooms, restaurant, bar, sports facilities, recreation, spa. Like the hotel in general, Intercontinental Bali Resort has several divisions in charge and have different responsibilities to achieve the sole purpose of profit for hotel and guest satisfaction. Inversely with the expectations of consumers, especially from room service division where the high level of guest complaints, this occurs because the room boy / a maid in their duties have been far enough to deviate from the Standard Operating Procedure has been established by the management. As an example, high levels of guest complaints in terms of Guest Room Cleanliness and Cleanliness of bathroom. The main factors that cause the room boy / maid less enterprising, diligent, and not always guided by the SOP, to know it is done interviews on the roomboy. From interviews award system implemented so far by the management of Intercontinental Bali Resort, running less effective It can be shown by the results of interviews conducted by the author, where the high demand from the room boy / maid who choose to promotion, education and training as well as cash as a form of reward they want, note that from forty-five (45) the room boy / maid, a total of eighteen (18) persons or 40% room boy / maid who choose to campaign as one of the desired form of awards to increase their work motivation, whereas the remaining eleven (11) people choose education and training, eight (8) people choose a letter of appreciation and eight (8) more people choose cash

References

Ali, Zaidin. 2000. Motivasi dan Etos Kerja Bagi Tenaga Keperawatan.Rafflesia Press.Depok

Amstrong, M. 1990. Manajemen Sumber Daya Manusia. Gramedia. Jakarta

Armstrong,M.1999. Manjemen Sumber Daya Manusia.Gramedia.Jakarta

Gorda.2004. Manajemen Sumber Daya Manusia. Astabrata Bali. Denpasar

Hariandja, Marihot T Efendi.2002. Manajemen Sumber Daya Manusia.Edisi

Revisi.Gramedia.Jakarta

Hasibuan, Malayu S.P.1990.Manajemen Sumber Daya Manusia.Bina Aksara. Jakarta

Manulang, M.1981. Management Personalia. Ghalia Indonesia. Jakarta

Martoyo, S.2007. Manajemen Sumber Daya Manusia.BEFE.Yogyakarta.

Moenir, A.S. 1983.Pendekatan Manusiawi Organisasai Terhadap Pembinaan Kepegawaian. Gunung Agung. Jakarta

Moekijat. 1995. Manajemen Personalia dan Sumber Daya Manusia. Mandar maju. Bandung

Sedarmayanti.2001. Sumber Daya Manusia dan Produktifitas Kerja. Mandar Maju. Bandung

Sudarsana, I. K. (2018). Upacara Perkawinan (perspektif Pendidikan Agama Hindu).

Sudarsana, I. K. (2018). Pengantar Pendidikan Agama Hindu.

Sudarsana, I. K. (2018). Implikasi Kondisi Ekonomi Orang Tua Terhadap Motivasi Dan Hasil Belajar Siswa.

Sudarsana, I. K. (2018). Teori Pertimbangan Sosial.

Sugiono. 2002. Metodelogi Penelitian Administrasi. Bandung: Alfabeta

Sugiono. 2007. Metodelogi Penelitian Bisnis. Bandung: Alfabeta

Wisnu Bataafi.2006. Housekeeping Department Floor &Public Area. Alfabeta. Bandung

Published
2018-02-05
How to Cite
Melistyari Dewi, I. G. A. (2018) “PEMBERIAN PENGHARGAAN YANG EFEKTIF UNTUK MENINGKATKAN MOTIVASI KERJA ROOM BOY/MAID DI INTERCONTINENTAL BALI RESORT”, Jurnal Ilmiah Hospitality Management, 1(2). doi: 10.22334/jihm.v1i2.69.
Section
Articles
Abstract viewed = 83 times
PDF downloaded = 107 times